On 01-Jul-2019 nosotros retired some onetime encryption protocols that are used when electronic mail programs connect to our servers. If you lot have an older email program this might bear upon you.

We ended back up for the outdated encryption methods (TLS one.0 and 1.ane) to ensure that we provide the latest and most secure encryption betwixt your email program and our service. We now require TLS 1.2 equally a minimum.

By default TLS 1.2 is non enabled on Windows seven, only it does support it and you can hands enable information technology using the instructions below.

Update Windows seven

Before you begin, update Windows 7 to ensure information technology has all the latest updates, particularly Service Pack one.

Edit the Registry settings

one. Click on the Windows button and then choose Run.

Enter "regedit" in the field as shown above and click OK.

This will open the Registry Editor.

2. Yous volition run into a list of keys (they look folders). Open up the keys in this following gild:

HKEY_LOCAL_MACHINE > Organisation > CurrentControlSet > Control > SecurityProviders > SCHANNEL > Protocols

The 2 images below show you lot what this volition look like. The second epitome is where y'all want to exist as this is where you lot will make some changes.

First part of the fundamental list
This is the section y'all will make changes to

3. Right-click on "Protocols" and choose the option New followed by Key every bit shown below.

Y'all will meet a new entry nether SSL 2.0 that says "New Primal #i" and you demand to rename this key "TLS ane.2". Yous should just exist able to type this as the primal name volition be in edit mode already, but if you lot demand to right-click on the new key and cull Rename. You should now have what is shown in the paradigm below.

4. Correct-click on the new key y'all just created and choose New followed by Fundamental. This is just the aforementioned as you did in the previous step.

As before, the new fundamental will be chosen "New Key #ane". This time rename information technology to "Client". Y'all should then have the key organization shown below.

5. Right-click on the new key you called "Client" and choose New and so DWORD (32-scrap) Value.

This will create a new value in the window to the right called "New Value #1". Correct-click on this entry, choose Rename, rename information technology to "DisabledByDefault" and printing enter.

You should now have the organization shown in the paradigm below. If you do, continue to step 6.

6. Now airtight the registry editor and restart your computer. A restart isn't ever required, only is recommended.

If you need any further help with these instructions, please contact Runbox Support.